TeleCare at a glance
TeleCare supports you from the first appointment all the way through aftercare. Discover how you can get the most out of it.
Get to know your client before the first appointment
Activating your clients before the first appointment provides them with comprehensive information about hearing loss and hearing care while providing you with valuable insights on your clients’ hearing issues and needs.
Easy TeleCare activation of your client in Connexx
Getting started with a new tool has never been easier. TeleCare works seamlessly together with Connexx to handle your client data and settings. With just one click, you can activate your client in Connexx for TeleCare.
Signia app – Stay connected with your client
The combination of TeleCare and the Signia app lets your client get used to their hearing aids in the most comfortable way. Hearing lessons, daily satisfaction monitoring as well as the chat function enable you to understand the needs of your client better and provide the best service.
Providing in-trial support: Remote Tuning
Remote hearing aid adjustments can improve your client’s trial experience significantly. TeleCare gives you the opportunity to make the needed changes, wherever your client might be. Resolve difficulties via chat or (video) call – and by sending clients new settings that can be applied instantly via the Signia app. This way, you increase the chances of trial success and overall customer satisfaction.
Keep the conversation going after purchase
TeleCare helps you to maintain contact with your clients also after their trial phase has ended. You can continue to support your clients remotely as well as send out updates about your products, services or special offers as targeted chat messages directly from TeleCare.